Frequently Asked Questions

Browse our curated collections, select your desired bottle concentration (50ml or 100ml Extrait de Parfum), and click "Add to Bag". Once you are ready, proceed to our secure checkout page.

Enter your shipping address across Pakistan and select your preferred payment mode (Cash on Delivery or Instant Online Card/Wallet payment). You will instantly receive an SMS and email confirmation containing your unique Order ID and packing status.

Yes, absolutely. We provide verified Cash on Delivery service to all major metropolitan centers and remote towns across Pakistan through our courier partners TCS and Leopard Courier.

For orders exceeding PKR 15,000, our private concierge desk will place a quick confirmation phone call or WhatsApp message before dispatch to ensure uninterrupted courier transit.

In addition to Cash on Delivery, we facilitate 100% secure card and instant mobile payments via 256-bit encrypted checkout gateways. Supported payment channels include:

• Visa, MasterCard, and PayPak cards
• Direct Bank Transfer (Meezan Bank, HBL, Bank Alfalah)
• JazzCash and Easypaisa Mobile Accounts
• International debit/credit cards for overseas gifters ordering for loved ones in Pakistan

We deliver nationwide to every postal code across Pakistan.

• Standard Delivery is 100% FREE on all shopping baskets above PKR 5,000.

For orders below PKR 5,000, a minimal subsidized flat courier fee of PKR 250 is applied at final checkout regardless of geographic distance.

Major Metros (Karachi, Lahore, Islamabad, Rawalpindi): Delivered within 2 to 4 business days.

Other Urban & Regional Districts: Typically fulfilled within 3 to 5 business days.

*Orders placed before 2:00 PM (Mon-Sat) enter same-day atelier packing and courier handover.

As soon as your perfume flacon is carefully packaged and registered with TCS or Leopard Express, an SMS and email notification will be dispatched to you containing your direct courier tracking link and Consignment Number (CN).

You can also navigate to our dedicated Track Order page on this website, input your Order ID or phone number, and monitor each checkpoint live.

Unlike standard Eau de Toilette (5-15%) or commercial Eau de Parfum (15-20%), all Fizza Fragrances creations are formulated as true Extrait de Parfum with an exceptional 30% to 35% pure fragrance oil concentration.

Our essential absolutes are sustainably sourced from Grasse (France) and aged through slow artisanal maceration. This delivers remarkable projection, heavy sillage, and lasting persistence of 18 to 24+ hours on garments.

To safeguard the delicate volatility of citrus top notes and precious botanical absolutes:

• Store in a cool, dark wardrobe or vanity drawer away from direct sun rays.
• Avoid humid environments like steam bathrooms, which degrade the alcohol-oil balance.
• Always ensure the metallic magnetic atomizer cap is fully locked after spraying.

We uphold an unconditional 7-Day Transit Replacement Guarantee. If your flacon arrives with cosmetic breakage, atomizer defect, or leakage, notify us within 7 days of delivery with an unboxing photo/video. We will ship a brand-new replacement immediately at zero additional cost.

*Due to stringent cosmetic hygiene and artisanal batch integrity, bottles that have been unsealed and substantially sprayed cannot be returned for preference changes. We suggest testing via our 5ml Discovery sets first.

Yes, every flacon is treated as a piece of art. All orders arrive housed in our signature Midnight Navy rigid embossed keepsake box with warm copper-gold foil stamping and soft-cushioned interior velvet bed.

During checkout, you can check "This is a gift" and type an affectionate message. Our atelier will inscribe your note onto a textured linen card sealed with our wax insignia free of charge.

Yes! We offer the Fizza Olfactive Discovery Set containing five 5ml atomizers of our most celebrated creations (including Aurélia Noir and Rosé Velvet).

Every Discovery Set also includes a complimentary PKR 1,500 voucher code redeemable against your subsequent purchase of any full-sized 50ml or 100ml flacon.